D’vine Skin Care Return Policy
We want you to be completely happy with your d’vine Skin Care purchase, and your full satisfaction is important to us. If you find that you need to return a d’vine Skin Care product, please call us at 866.503.8463 Monday through Friday from 9am to 5pm CST time and we will provide you with the details to initiate your return.
All leaking or defective product will be replaced at no charge. D’vine Skin Care will enclose a prepaid return label along with the product replacement. Products may be returned for a replacement if they are returned within 10 days of the original purchase date.
D’vine Skin Care product returns require approval from the d’vine Skin Care Head Office including, if requested, a reasonable opportunity to inspect and test the products in question. Returns will be accepted only with prior return authorization. D’vine Skin Care will not entertain any complaints, damages or returns related to purchases from Tradeshows or Resellers.
For a product to be eligible for return, the following conditions must apply in the following two scenarios:
D’vine Skin Care will not accept product returns for the following:
Replacements & Credits
- A replacement or credit will be issued within 10 calendar days of receipt at the d’vine Skin Care warehouse
- In the event that replacements are sent out in advance and the return products are not received back within 5 days, the equivalent value of the replacement products will be charged to the account